Shipping policy

Shipping Policy Elorya

 

At Elorya, we aim to deliver your skincare products safely and as quickly as possible. Please review our shipping policy below:

Shipping Company

All orders are shipped through Bosta.

Delivery Time

Estimated delivery time after order confirmation:

Cairo & Giza: 2–4 business days

Other governorates: 3–6 business days

Delivery times may vary during peak seasons, public holidays, or due to circumstances beyond our control.

Order Confirmation

Our team or the shipping company may contact you by phone to confirm your order and delivery address before shipping.

Orders will be shipped only after successful confirmation.

Shipping Delays

Elorya is not responsible for delays caused by the shipping company after the order has been handed over.
In case of unexpected delays, we will do our best to assist and follow up with the shipping provider.

Incorrect Address

Please ensure that all shipping details (address and phone number) are accurate when placing your order.

Elorya is not responsible for failed deliveries due to incorrect or incomplete customer information.

Damaged or Incorrect Orders

If you receive a damaged or incorrect product, please contact us within 24 hours of delivery and provide clear photos of the issue so we can assist you accordingly.

Customer Support

For any shipping-related questions or issues, please contact us at:

+20 11 17636152
+44 7426 777871

Thank you for choosing Elorya. Your trust means everything to us.