Terms & Conditions  Elorya

Welcome to the official website of Elorya, a brand specialized in skincare products. By accessing this website or placing an order, you agree to the following terms and conditions:

General Information

All products displayed on the Elorya website are skincare products intended for external use only.

Product images are for illustrative purposes only. Actual packaging may slightly differ without affecting product quality.

All prices shown on the website reflect current offers and discounts, if applicable.

Orders & Payment

Orders are confirmed once the checkout process is successfully completed.

Elorya reserves the right to cancel any order in case of pricing errors or product unavailability, with prior notification to the customer.

Available payment methods are clearly displayed on the website.

Shipping & Delivery

Orders are shipped through Bosta shipping company.

Estimated delivery time:

    Cairo & Giza: 2–4 business days

    Other governorates: 3–6 business days

Delivery time may vary during peak seasons or due to circumstances beyond our control.

Customers will be contacted by phone to confirm delivery details before shipping.

Return & Exchange Policy

For hygiene and safety reasons:

Returns or exchanges are accepted only in the following cases:

    Receiving an incorrect product.

    Receiving a damaged or defective product.

Returns or exchanges are NOT accepted in the following cases:

    If the product has been opened or used.

    Products purchased under discounts, promotions, or special offers.

    Products damaged due to misuse or improper handling.

 Any issue must be reported within 24 hours of receiving the order, supported by clear photos of the problem.

Offers & Promotions

    Offers are valid for a limited time or while stock lasts.

    Multiple offers cannot be combined on the same order.

    Discounted items are non-refundable except in cases of incorrect or damaged products.

Liability Disclaimer

Elorya is not responsible for any allergic reactions or skin sensitivity resulting from product use. Customers are advised to perform a patch test before full application.

Elorya is not liable for delivery delays caused by the shipping company after the order has been handed over.

Customer Support & Complaints

For inquiries or complaints, please contact us via:

+20 11 17636152

Our support team will respond as soon as possible during official working hours.

8. Modifications to Terms

Elorya reserves the right to update or modify these Terms & Conditions at any time without prior notice.

Updated terms become effective immediately once published on the website.